Privacy policy
This policy explains how Exellente Portes Automatiques (“we”) collects, uses, discloses, retains and protects your personal information when you use this website or contact us. It is written in accordance with Québec’s Act respecting the protection of personal information in the private sector, as amended by Law 25. In case of discrepancy, the French version of this policy prevails.
1. Person in charge of the protection of personal information
The person in charge of the protection of personal information is: First and last name (to be completed), Person in charge of the protection of personal information.
Email: contact@ex-porteauto.ca · Phone: 438 989-8739
Address: 325, rue Sainte-Marie, Marieville QC
You may contact this person with any question, request for access or correction, withdrawal of consent or complaint about your personal information.
2. Information we collect
- Quote form: name, company (optional), phone, email, site address, type of request, type of premises and door, number of doors, description of your needs and photos of the door (optional).
- Emergency 7/7 form: phone, address of the door, description of the situation, name (optional) and photo (optional).
- Communications: the information you send us by phone or email.
- Technical data: to protect the forms against spam, we keep an encrypted (non-reversible) fingerprint of your IP address and the type of browser used, along with the date of your request and the language of the form (so we can reply in your language).
- Consent log: your cookie choices, a random identifier and the date of your choice.
- Cookies: see our cookie policy.
We only collect the information needed for the purposes listed below, directly from you.
3. Why we use it
- To answer your request, prepare a quote or a service call, and contact you back.
- To handle an emergency request and dispatch a technician.
- To perform and follow up on a maintenance contract (visit scheduling, inspection reports).
- To keep the website secure and prevent abusive submissions.
- To measure website traffic, only if you consent.
We do not sell or rent your personal information. We do not send newsletters without your express consent.
4. Technologies used to identify, locate or profile you
By default, no technology that allows you to be identified, located or profiled is enabled on this website. Audience measurement cookies are only set after you consent, and you may give or withdraw your consent at any time:
5. Consent
By checking the consent box of a form, you agree that we use your information to handle your request. You may withdraw your consent at any time by writing to the person in charge; however, withdrawing consent may prevent us from following up on your request.
6. Disclosure to third parties
Your information is only accessible to the members of our team who need it. It may be entrusted to the following service providers, who are bound by contract and may not use it for any other purpose:
- Website hosting and email: Hostinger (web hosting and email).
- Audience measurement: Google LLC (Google Analytics), only if you consent.
Some of these providers may store information outside Québec. Before any disclosure outside Québec, we assess the privacy-related factors and make sure the information receives adequate protection. We may also disclose information when required by law.
7. Retention period
- Requests received through the website (and attached photos): automatically deleted after 24 months if they did not lead to a contract.
- Customer files and contracts: kept for the period required by applicable tax and commercial laws.
- Cookie consent log: 12 months.
At the end of the retention period, the information is securely destroyed or anonymized.
8. Security
The website is served over HTTPS. Requests and photos are stored in a protected area that only authenticated administrators can access. Access is limited and passwords are protected. As no method is foolproof, we cannot guarantee absolute security.
9. Your rights
- Access your personal information and obtain a copy.
- Have inaccurate, incomplete or ambiguous information corrected.
- Withdraw your consent.
- Ask that the dissemination of information cease or that it be de-indexed.
- Receive your computerized information in a structured, commonly used technological format (portability).
Write to the person in charge (contact@ex-porteauto.ca). We reply within 30 days. If you are not satisfied with our answer, you may file a complaint with the Commission d’accès à l’information du Québec.
10. Confidentiality incidents
We keep a register of confidentiality incidents. If an incident presents a risk of serious injury, we notify the Commission d’accès à l’information and the persons concerned as soon as possible.
11. Minors
Our services are not intended for persons under 14. We do not knowingly collect their information without the consent of the person having parental authority.
12. Changes
We may update this policy. The date of the last update appears at the top of the page. In case of a significant change, we will inform you through a notice on the website.